FAQ

How do I connect with Good Karma Computer support Company?


Good Karma – Computer Support Call +1-877-650-4474


Is Good Karma a good company?


Yes, absolutely. Good Karma is a recognized Computer support outsourcing leader. We have the experience and professional staff for you no matter if your product is a mobile device, a computer or any other piece of cutting-edge technology The expert team at Good Karma Support, since inception, has been providing reliable and affordable IT support, Computer support through its team of friendly and dedicated technicians who specialize in computer and internet issues and software repairs, office set-up, hosting, networking and online services, optimization, and computer protection. We use current technologies to make sure we fix your computer not just effectively but fast.


Is Good Karma legit Company?


Of course! Good Karma is a leading Computer support company which provides quality services to clients in 16 countries from its delivery centers in India. We support millions of clients and various small and medium businesses across the globe. With a growing global footprint, Good Karma services are currently available in ten the United States, the United Kingdom, Canada, Australia, and GCC. Our expert team has already handled and resolved millions of Computer problems. We offer both Remote based support and on-site comprehensive Service across different platforms and applications. Our team can easily fix your computer problem in your required place. With validated customer satisfaction scores which are amongst the highest in the industry, we are completely dependable and best in the business.


Has Good Karma Reputed industry?


Undoubtedly! With the global presence, Good Karma is one of the leading Computer support industry in the world. Utilizing its state-of-the-art technology platform, Good Karma has successfully overcome the time and distance barriers. Over the years, Good Karma has benefited millions of Clients in different countries including the United States, the United Kingdom, Canada, Australia, and GCC with exceptional and world-class project and service. With thousands of experienced and trained developers, Good Karma is a well-established brand and our Technician team is well known for their professionalism, competency, and skill sets.

Good Karma has emerged as one of the most powerful Computer support companies around the world. Good Karma has one of the highest resolution rates in the industry and serves various technological spheres ranging from individual large business to various small and medium businesses, Computer support for Computer, printer, Antivirus, any software, Router, Scanner, Camera and many more. We also offer on-site service across the United States. As a Client, you can easily rely on Good Karma to address all your requirement to fix your computer problems across different devices and dodge the complexities of working with multiple support providers for different devices or software applications you use for your business.


Is Good Karma safe if I register with the service contract?


Safety is one thing you can really be sure of with Good Karma. Over 2.0 million Clients across ten countries across the globe depend on us for reliable computer support service and deployment. We are pioneers in the business and have a proven track record of providing top-notch services at competitive prices. With millions of computer problems have been fixed satisfactorily, Good Karma Technicians have extensive knowledge of wide range of Softwares and Computer related services. We can seamlessly work to ensure that your Computer is in safe hand, and your personal details are fully secure and protected from all kinds of latest security threats and bugs. Our clients satisfaction rates are among the best in the industry and we strive to keep them that way. With each client interaction being recorded along with its relevant solution, Good Karma developers utilize the power of a robust knowledge database along with the comprehensive set of tools and advance technology to provide unmatched service every time.


Our comprehensive service package includes:-


  • Setup & Installation services for any Softwares
  • Diagnostic & Repair of your computer and Softwares
  • Security Software
  • Computer and Software Optimization
  • Networking configuration and Troubleshooting
  • Usability & How-to

We believe trust and confidence are the foundation for any successful relationship and provide support service only after association over time. The following facts may help demonstrate our commitment to our business:

We have completed service contract for 40000+ US/European Customers

We have been 1+ years in this type of business, dedicated to the off-shore execution model

We are here for the long run; our CEO has global experience with leading technology companies and has started up with a long-term vision

Our list of references/ testimonials


Can you come on-site support or service?


Yes, we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.


What control do we have the Support / Service Contract?


You will have the ability to keep close control over the Support / Service Contract. Our assigned Product Manager will be your single point-of-contact for all issue resolution and will work closely with your guidelines.

Good Karma’s Team Touch solution has been specifically designed to provide you best service and support during the time period of a contract. Team Touch offers unparalleled transparency and control to every customer.


We like the idea but are unsure. Can we do a test Period?


Good Karma welcomes you to try our services. You may choose to have us do a “risk-free” Test Period. We are confident enough to offer a test period because we have always succeeded in continuing the relationship after demonstration of ability in a test period.

Our preferred Test Period is spent on either the first sub-system of a larger support team or an independent dedicated support team that completes within itself. Test Periods are typically for one month.


We are worried about quality; how do you assure that we will get the best service?


Our Technicians are dedicated to producing quality service. We have formal processes to keep quality under tight control, including periodic service delivery reviews and design walk-throughs. We concentrate on being first-time-right and believe the creation-step itself should be strong.

Every support service contract goes through the hands of suitable QA/testing professionals, under stringent test-plans including customer review, issue resolution rate, time of the frame of service delivery, usage analysis etc.


What are your payment models?


We work only with long-term committed clients who want Full-Time Equivalent (FTE) services and offer a yearly or project wise rate.


What are your payment terms?


We invoice on Yearly basis and payment is due on invoicing. You can also pay using bank wire transfer. We have the billing team so you can get help from there.


What is the quality of people you employ?


The quality of a software development company is ultimately the quality of its people. Our people are very strong for software projects:


Are English-speaking Graduate/Post-Graduate Engineers?


Have multiple years of industry experience, or are outstanding new engineers

All people have experience on off-shore projects with US/European clients

Most people are from premier engineering institutes or have proven exceptional abilities


Are industry-certified (Microsoft, Oracle etc) ?


Good Karma’s selection process is rigorous and includes 4+ hours of online tests, actual programming, 4+ hours of interviewing and Reference checking! About 2,000 candidates apply to us every month. We pick the top few among them.

Good Karma Private Limited

Good Karma Private Limited is a service and support provider for Computer and peripherals focused towards home users and small businesses across the United State and an independent IT solution provider company. We deal in devices like printers desktop and laptops etc.